Sunbelt Rentals Fabric Structures was contacted by a Texas-based energy company in dire need of a temporary structure solution. Because of an impending flood, the company needed to move key equipment to higher ground as quickly as possible.
The Challenge
Our client’s project initially required a completion timeframe of 48 hours. The company contacted Sunbelt Rentals on a Thursday evening and needed a finalized product by Sunday morning. But when flood waters began to rise at an unpredictable rate, the timeline for completion had to be moved up. Sunbelt Rentals crews worked through the night to accommodate these needs and used minimal lighting to complete the installation.
Our Solution
The client contacted Camille Curry, Project Manager at Sunbelt Rentals' Houston, TX office, inquiring about our ability to work within such strict time constraints for this emergency. The lease agreement was signed within two hours of the client's initial inquiry.
Crew members at Sunbelt Rentals' Memphis, Tennessee headquarters immediately began loading the necessary inventory and equipment from our fully-stocked warehouse, and got them on their way to Houston, TX.
Because of the aggressive timeline, Sunbelt Rentals' operational teams contacted nationwide installers who were available to help with the project. Crews from all over Texas and Louisiana were on hand, traveling up to 60 miles.
The installation of the structures began within 24 hours of the initial contact. The installation was completed 12 hours later. This project required the use of 16 crew members (a project of this caliber would typically only require four crew members).
Results
The project was complete within 36 hours. Because of Sunbelt Rentals' rapid response, our client successfully protected their equipment from rapidly rising flood waters AND saved significant company funds by keeping operations moving.
On this and every job, Sunbelt Rentals expert crews go above and beyond, putting customers first. In this case, our crews installed two structures within 12 hours – something that typically requires a four-day installation. This client was extremely pleased by the professional, quick response to their needs.
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